Understanding the impact of insufficient IT support

Not every small to medium sized enterprise (SME) has a department dedicated solely to IT. This means that when a technical error occurs, it can be difficult to resolve quickly.

Today, most enterprises rely heavily on technology to operate, using solutions like software, computers, servers, networks, phone systems and broadband connections. As a result, when issues take time to fix, there is extended downtime and a loss of productivity, and companies can fail to function effectively.

Reasons businesses lack adequate IT support

Inadequate IT support can sometimes happen when companies fail recognise its importance.

When technology is running smoothly, it is easy to allocate funds elsewhere rather than paying for dedicated IT support. Additionally, firms don’t always have the budget to employ a skilled IT team full time; and, even when they do, are unsure of what qualifications and experience candidates should have.

Often, a staff member with limited IT abilities is nominated as a person of responsibility, but may lack the skills to solve the issues that are impacting the business.

Outsourcing for sufficient IT support

A reliable solution, outsourced IT support enables companies to access skilled assistance without the expense of hiring and maintaining in-house experts. A managed IT support service is always on call to fix issues as they occur, but also performs preventative monitoring and maintenance that resolves smaller problems before they grow larger and impact workflow.

If you’re looking for ongoing IT support to keep your firm operating seamlessly, connect with our team at 127 Solutions today.