The benefits of remote IT support

Modern companies depend heavily on technology to operate. Remote IT support helps firms run flexibly, letting them adjust the service they receive to meet their needs.

From ensuring teams working from home have the tech support they need, to enjoying reduced running costs and ease of scalability, using remote support has many advantages.

Read on to learn about this service, which can be delivered online or via telephone.

Rapid responses

Technology driven downtime is a major productivity killer and often strikes without warning.

Downtime can be devastating and cause business processes to become inoperable, resulting in a loss of time and money.

Remote IT support effectively reduces downtime. Systems are monitored around the clock and IT support identifies and resolves issues early before they have the chance to cause downtime.

In an emergency, remote support is a phone call or email away, and delivers swift solutions that get you back up and running quickly.

Improved flexibility

Remote IT support isn’t fixed to a physical location. As a result, you don’t have to wait for engineers to travel to you, and can access instant assistance at any location.

So, whether you have an issue in the office, on a business trip or with one of your team operating from home, you’ll enjoy seamless support, without being tied to a specific location.

Lower operating costs

Compared to maintaining an IT team on your premises or calling out an on-site service, remote support is more affordable.

As the support is provided online or by phone rather than via a visit, no travel costs are incurred – and, unlike paying for an in-house team of qualified engineers, remote support doesn’t involve holiday and sick pay or tax obligations.

Enhanced scalability

Remote IT support lets you scale the IT systems you use down or up as required, enabling you to access the assistance you need without having to pay for levels of support you’re not using.

At 127 Solutions, we offer two different IT support services tailored to meet the needs of different business. However, both our basic and standard packages include telephone and remote support, as well as remote computer access when staff need support working from home. Talk to our team today to find the level of service you seek, and reap the business benefits of remote support.