Setting up Office 365 Email on Mac Mail

Step 1

Open Apple Mail and select Mail (if this is your first time setting up Apple Mail, opening the application will start the process).

Select Add Account.

Mac Mail Add Account

Step 2

Select Exchange and Continue.

Mac Mail Choose Mail Provider

Step 3

Enter your Name, Office 365 email address and select Sign In.

Mac Mail Exchange

Step 4

Select Sign In again to let Microsoft locate your email address and account

Mac Mail Exchange Sign In

Note: If Microsoft can’t find your email, you’ll be asked to enter your details manually:

• Username = your Office 365 email address
• Password = your Office 365 email password
• Internal URL = outlook.office365.com
• External URL = outlook.office365.com

Step 5

You’ll be redirected to the Office 365 login. Enter your Office 365 email password and select Sign In.

Mac Mail Office 365 Sign in

Step 6

You might be asked to give permission to Office 365 as a part of your log in. Select the check box to Consent on behalf of your organization and Accept.

Mac Mail Permissions

Step 7

Select Done (you can come back and edit these settings at any point).

Mac Mail Select Apps

Step 8

Your account will display and emails will start to load, which can take a few minutes.

Mac Mail Emails

Troubleshoot Office 365 mail not working with Apple Mail

If you run into problems with Office 365 working properly with Apple Mail, there are some key steps to troubleshoot. This section of the blog will provide further information on how to set up Office 365 email on Mac Mail, and how to get over any problems you may face in the process.

The first step is to verify account details and ensure they are correct including your username, server details and password.

Open your Mail, then select “Preferences” followed by “Accounts”. You can then select your email account and double check that your credentials are right, and that both the incoming and outgoing server settings have been entered correctly.

If you find that the information is wrong, you may find that you can remove and re-add the account, before adding it again with the accurate details instead.

Also, you should check for Office 365 changes. Through your web browser, log into your company Office 365 account and look for any changes that have occurred recently – for example, to your security settings. Check authentication settings and see if multi-factor authentication (MFA) has been activated.

MFA is an additional layer of protection that may require you to receive and enter a passcode to access your email account.

Other security features may be the root of the problem. The Firewall settings on a Mac can be configured to prevent it connecting with the internet, other networks and unwanted connections. Check to see if the Firewall is stopping you accessing your Office 365 Email on Apple Mail.

Other potential issues and solutions should also be considered, including any network problems. Make sure that your device is connected to the internet and that your local network and mail server are not experiencing technical problems or lack of availability.

Outdated software can cause havoc. If you are trying to install the latest software solutions on a machine that is no longer designed to run it, the process is unlikely to be smooth.

Businesses are advised to keep the operating systems on their devices up to date and always install the most recent version of apps available to guarantee best performance and defend against potential cyber-attacks. After a certain length of service, however, computers can no longer accept updates. This puts them at risk, but also makes them incompatible with new software, causing issues when you try to set up an email account.

If the problem with setting up Office 365 email on Mac Mail persists you should contact your IT administrator.

Are you still struggling with how to get your Office 365 email to work on Apple Mail?

At 127 Solutions, we understand that integrating different mail systems can seem complex. We offer comprehensive IT support that ensures your computers and apps are always working effectively. This means you’ll get a rapid response when you find that you can’t access accounts to send and receive important emails. Reach out to our experienced team of IT engineers now to explore the different levels of support we can supply.