Is poor tech support slowing down your business?

Poor tech support significantly slows down businesses. Technology plays a critical part in how most modern enterprises operate; desktops and laptops running office applications and hosting video calls, dedicated phone systems, servers and cloud-based storage are all essential equipment. They allow firms to perform tasks, communicate clearly and process and protect the data they use and store.

As a result, keeping hardware and software running at peak performance is vital for firms seeking success. Understandably, when an issue arises, a swift resolution is required before businesses are impacted. In this blog, we take a deep dive into how poor tech support can slow down companies in the short – and long – term.

Short-term results of poor tech support

When IT problems occur and aren’t fixed quickly, the negative implications can be felt immediately.

Technology solutions that fail to function correctly create increased operational downtime but also decreased productivity, slowing firms down and impacting profits. Employees unable to perform their roles become irritated and then stressed as they get behind on their workloads. Customers unable to connect with businesses or access company websites can become equally frustrated.

Employing inferior tech support is a false economy. It often causes greater expense than enlisting the support of a professional service as the continuous cost of replacement parts, repairs and upgrades to address ongoing issues swiftly mount up. Poor quality IT support also leads to missed opportunities for firms by causing delays, lost communications and inefficiencies, which affect a business’ bottom line further.

Long-term impacts of poor IT support

Using unreliable IT support over a prolonged period can amount to a serious loss of revenue, but can also cause lasting harm for companies. When IT problems impact customer experiences, it can often see them seek like-for-like services or products with a firm’s competitors, resulting in a loss of business.

Poor levels of IT support can also increase the risks of cyberattacks and security breaches. Data leaks can be expensive for firms to fix, but also devastating to their professional reputations.

Reports of such incidents often see the stock in a company plummet – and in some cases, ends enterprises entirely. Inferior IT support also impacts company growth when firms can’t scale up the tech solutions that they use to match increased customer demand and a larger staff base.

Do you need dependable IT support?

At 127 Solutions, we provide high-quality tech support packages that are tailored to meet the needs of individual companies. Whether your in-house staff lack the skills and experience to handle your IT problems or you are dissatisfied with your current support provider, we can help. Get in touch with our specialist team of IT engineers today to access the right level of support and assistance that your firm requires.