Managed IT Support

For Businesses That Don’t Have Time for IT Problems

managed it support

Need business IT solutions without the faff of raising tickets when something goes wrong?  

With Managed IT Support from 127 Solutions you get real engineers on the phone, 24/7 proactive monitoring, remote support and on-site visits — all included in one simple monthly fee, with no call-out charges. Based in Hooton, Cheshire, we act as the outsourced IT department for SMEs across the Wirral and North West.

Don’t waste your day dealing with digital downtime.

Let 127Solutions sort IT.

IT Support Package

Our comprehensive managed IT support package keeps you connected, including:

Support

  • Telephone & remote support

    Our expert engineers fix issues remotely to minimise disruption and downtime.

  • No on-site call-out fees

    Need on-site support? We include call-outs at no extra charge.

  • Remote working access

    Get secure remote access so staff can work safely from anywhere.

Security & Protection

  • Antivirus protection

    Our managed, enterprise-grade antivirus provides continuous protection against malware and other online threats.

  • Windows & application patching


    Automatic updates and security patching protect you from vulnerabilities and digital threats.

  • Installed application control

    Monitoring installed software ensures systems stay secure and stable. We automatically detect and remove harmful applications to prevent security risks.

Management & Prevention

  • IT asset management

    Clear visibility of all IT assets to support budgeting, planning, and lifecycle management.

  • Proactive hardware monitoring

    Our 24/7 monitoring systems detect and resolve complications before they become problems.

  • Annual IT review

    Each year, we’ll make clear, cost-effective recommendations to improve the performance, security, and value of your IT assets.

Need support?

Speak to an engineer and let 127 Solutions sort IT.

Contact Us

Why Choose 127 Solutions?

From emails to cloud storage, modern businesses cannot operate without reliable IT. That is why SMEs across the Wirral, Cheshire and the wider North West choose 127 Solutions as their managed IT support partner.

Not only do our Managed IT Services keep you connected, they also make sure your software and security remain secure and fully maintained – which is crucial when you look at the facts:

  • On average, employees lose almost an hour of work a week due to IT issues.
  • 43% of UK businesses experienced a cybersecurity breach or attack in the past 12 months.
  • The average cost of a cyberattack for medium-sized businesses was £10,830 in 2024.

Thanks to our proactive monitoring and patch management, you don’t need to worry about performance dips, security risks or unexpected repair bills. We spot issues early and resolve them before they disrupt your team, saving you time and money.

You’ll also get rapid telephone, email and on-site support — from resolving internet issues to advising on technology choices — whenever you need us.

Other benefits of our Managed IT Services include:

Predictable costs: Instead of hiring expensive in-house IT staff, you get expert engineers for a set monthly fee.

Access to experienced engineers: Our IT specialists cover all the main IT areas.

Built-in security: Advanced security and monitoring protect you around the clock.

Backup and recovery: Our backup and recovery systems keep your data secure and your downtime minimal.

Less downtime: Let us handle tech issues so your team can focus on growing your business.

How 127 Solutions can help.

Every day, we help businesses like yours manage their systems, reduce security risks and stay productive. 127Solutions can:

  • Prevent
    Proactive monitoring and patching to stop problems before they impact your business.
  • Protect
    Built-in security, antivirus, and application control to reduce risk around the clock.
  • Support
    Straight-talking engineers on the phone, online, or on-site whenever you need help.
  • Plan
    Annual reviews and asset visibility help you make informed technology decisions.

All included in one predictable monthly fee.

It’s like having your own IT department – without the overheads.

testimonial

“127 have been the best IT company we have ever had. Nothing is too much trouble – very impressed with their level of customer service.”

– H10 Marketing

FAQs

Managed IT support is an ongoing proactive service where systems are continuously monitored and maintained. 127 Solutions applies updates, manages backups and security, and helps users, reducing downtime and keeping systems secure, for a fixed monthly fee.

Yes. 127 Solutions provides managed IT support for SMEs across the Wirral, Cheshire and the North West from our base in Hooton. We act as an outsourced IT department with telephone, remote and on-site support included.

Telephone and remote support, on-site visits with no call-out fees, enterprise antivirus, Windows and application patching, application control, IT asset management, 24/7 proactive monitoring and an annual IT review.

Yes. On-site call-outs are included at no extra charge as part of the managed IT support package.

We aim to respond to requests within 1 hour during business hours (08:00–17:30 Monday–Friday). Most issues are resolved remotely; on-site visits are arranged when needed.

Get a quote

We aim to respond to requests within 1 hour during our business hours of 08:00-17:30 Monday-Friday