Today, firms in every industry are using the latest IT solutions to remain resilient and competitive. Operating systems and apps are becoming increasingly user-friendly, allowing companies to perform better and provide an enhanced service. However, when IT systems fail, a lack of technical knowledge can cause trouble for companies.
At 127 Solutions, we are dedicated to ensuring technology never presents a barrier to success. We help small to medium sized enterprises (SMEs) with different levels of IT support in Ellesmere Port and beyond, matching their individual needs.
Not all SMEs seeking IT support in Ellesmere Port need the same level of assistance. Many companies benefit from an in-house tech team and can cope with some issues, while other firms have nominated a member of their staff who has limited experience. For this reason, we offer two different levels of IT support, so you never end up paying for services you don’t really require.
Our managed IT support solution delivers continuous aid from professional support engineers. Providing peace of mind, this option allows companies to trust our experienced team to keep their systems running smoothly so their business processes are never interrupted by technical problems. This level of support is charged at a fixed cost, so there are never any unexpected fees. For instance, if you need an engineer to deliver IT support in Ellesmere Port on site, you won’t pay extra.
Even a minor technical issue can result in loss of productivity and revenue for firms, but with our managed service, you can get expert help instantly and be back up and running quickly.
Different packages offer support levels suited to a variety of needs. However, even standard IT support includes a wealth of assistance. This includes remote and telephone support, which covers remote access assistance for hybrid workers accessing servers and systems from home. Management of IT assets is also included, which ensures that your businesses software, hardware and cloud storage solutions are accounted for. This means that they are correctly maintained and deployed, but also upgraded and disposed of correctly. A standard IT support package also provides businesses with support against cybercrime. For example, company systems are monitored and as they become available, security patches are applied to protect against vulnerabilities.
Our more comprehensive packages also come with additional features and are ideal for companies who lack staff with IT skills. Companies can access an annual audit of their company IT solutions and systems and receive a full review detailing recommendations to head off IT issues before they occur. As mentioned, free callouts are also included in monthly payments, as well as protective software like enterprise antivirus.
Enterprises are under increasing pressure to protect the data they use and store as part of their regular business processes. UK data regulators like the Information Commissioner’s Office (ICO) demand that companies take adequate measures to safeguard the personal data in their care. On top of this, data has now become a favoured target of cybercriminals. From theft of data to ransomware attacks that can disrupt services, attacks can have serious consequences for firms.
Our support ensures that your systems and devices are actively monitored for signs of attacks. We can manage your operating system and app updates, ensuring you are always running the most up-to-date editions and preventing your IT solutions from becoming vulnerable to cybercriminal activity. Professional IT support allows you to stop worrying about such threats and focus on running your business, safe in the knowledge that an expert eye is watching over your systems and ensuring that essential security maintenance is always attended to.
If you are seeking IT support in Ellesmere Port for your firm, you can depend on our team at 127 Solutions. We provide tailored support to our clients who continue to reward us with their loyalty and trusting, letting us handle the issues they experience. We understand that while preventative IT support is the best option, sometimes issues arise unexpectedly and require immediate action. As a result, you can rely on use for a swift resolution.
We have extensive experience working with clients in Ellesmere Port and are headquartered only three miles away in Hooton. Reach out to us today to explore the ideal IT support for your firm.