Ofcom releases complaint report on providers

UK telecoms regulator Ofcom has published a report detailing the complaints it has received regarding leading broadband, mobile and landline providers in Britain for the fourth quarter of 2022.

The data revealed that Shell Energy was the most complained-about broadband and landline provider in the UK. During the period, it attracted more complaints about the service it provided than in quarter before (July to September). Most complaints from customers involved service, faults and the process of having services installed.

At the other end of the scale, Sky generated the fewest number of broadband complaints and tied with EE at being the least complained-about providers of landline telecom services.

Virgin Mobile, O2 , and BT Mobile were listed as the mobile service providers that were most often complained about by customers. Those using the services of BT Mobile and Virgin Mobile complained about how customer complaints while O2 customers had reported experiencing faults and issues with getting services connected, as well as service in general, to Ofcom. The main complaint regarding BT Mobile was issues arising when they wished to change to a different provider.

The operators drawing the fewest complaints for the mobile sector were EE, Sky Mobile, and Tesco Mobile. Statistics unveiled in the report also showed how the number of complaints had changed year on year. Compared to the previous year, the number of complaints received by Ofcom about broadband services had increased slightly, although complaints for landline and pay-monthly mobile services had remained the same.